Information we collect
We may receive your name, business contact details, company, message, and enquiry context when you contact us. With consent, analytics may collect broad device, page-view, and referral information. During a client engagement, data handling is defined in the relevant agreement.
Please do not send production customer data through the website contact form.
How and why we use it
We use personal data to answer enquiries, prepare and deliver agreed services, maintain business records, secure our systems, and meet legal obligations. We use optional site analytics only with your consent.
Our legal basis may be consent, performance of a contract, compliance with law, or legitimate business interests balanced against your rights.
Sharing, transfers, and retention
We share data only with service providers needed to operate our business, professional advisers, or authorities where legally required. Providers must protect it. If data is processed outside Malaysia, we use appropriate contractual or legal safeguards.
We retain enquiry records only as long as reasonably needed, and contractual or financial records for applicable statutory periods.
Your choices
Subject to Malaysian law, you may request access or correction, withdraw consent, or ask questions about our handling of your personal data. You may change optional cookie preferences by clearing this site's local storage and revisiting the site.
Contact hello@instancecraftgrid.digital or write to our Miri address. We may need to verify your identity before acting on a request.
Email hello@instancecraftgrid.digital or call +60 3 7847-6364.